- Devoted to supporting System Administrators round the clock
- Targeting less than 1 hour average response time!
AXIGEN, the professional messaging solutions vendor, announced today its new Technical Support Program. Designed to help system administrators worldwide, the program includes as a special offer the ground-breaking concept of FIRsT Support, which comes to underline once more the company’s dedication to its customers.
FIRsT Support stands for Free, Immediate Response Time Support and represents the primary technical support level delivered round the clock and free of charge to all AXIGEN users, whether they use licensed or trial copies. FIRsT Support is also available for the free Office Edition of AXIGEN Mail Server and even for system administrators who are simply testing an AXIGEN product in order to assess its feasibility and compatibility with their organizational needs.
“Struggling with problems for hours can be a waste of time and money for any company. At AXIGEN, we want our customers to feel fully protected against such predicaments, by making quality technical support for all our clients one of our top priorities. Some may call us support maniacs, but we know that prompt assistance is as vital as the oxygen we are breathing. That’s why we go the extra mile to offer the best services and we strive to achieve an average response time of less than 1 hour,” stated Oana Bornaz, AXIGEN CEO.
“We think that customers should be able to enjoy the experience of not just a good, reliable mail server solution, but that of a complex package which comprises an outstanding support team as well,” concluded Oana Bornaz.
AXIGEN’s Technical Support Program is structured into four major categories, each addressing a different type of customer need: FIRsT, Premium, Gold and GoLive. Services may include e-mail, telephone and on site assistance in the use of AXIGEN products and access to product updates, online documentation, forum, knowledgebase and newsletter. More details can be found at
AXIGEN website .
Launched during the second half of 2005, following an initial investment worth 2 million Euro, AXIGEN Mail Server products are currently distributed worldwide in almost 30 countries.
