AXIGEN, the professional mail server solutions developer announced today the launch of a new pre- and post-sales support service, called AXIGEN Live Chat.
The service is designed to provide AXIGEN (
http://www.axigen.com) customers with comprehensive information concerning the acquisition process, ranging from details on all AXIGEN solutions and their features, licensing options and payment methods, as well as how to purchase or renew technical support and software maintenance subscriptions.
The newly established service is a welcome addition to the round the clock technical support widely acclaimed by most AXIGEN users:
“The support service is really awesome, the best I have ever experienced from any company. You get an answer within the hour, even when you are a non-paying customer. I even got replies in weekends in the middle of the night. Really amazing!”, stated Nick Snels, from Belgium.
Live Chat offers a clear and competitive advantage to all those interested in buying an AXIGEN Mail Server solution, as it guarantees instant replies to any questions submitted. It also represents a premiere on the messaging solution market segment, available to AXIGEN users, free of charge, Monday thru Friday, from 9 AM to 6 PM (EET).
“The initiative to create and provide such a service came from our desire to facilitate the customer’s life, by making the purchasing process as transparent as possible,” stated Oana Bornaz, AXIGEN CEO. “To further develop this process, we introduced new payment methods for online orders. Thus, apart from the previously available credit card disbursement, currently PayPal and fax payments, as well as BackUp CD delivery are available,” concluded Oana Bornaz.
